Smartphones in Healthcare
Whereas, there's a sort of addiction to use the smartphone for almost anything, the use in / for Healthcare has not caught steam yet.
For example, booking a table on Zomato is easy, but a doctor's appointment has its own challenges. To know where your cab is, via Uber is so simple, but tracking an ambulance not so.
It's not that people are not aware of the need for such solutions, it's just that the solutions available somehow don't seem to adapt to the patient's behavior.
Designing a solution from the patient's perspective is key here. That said one must also consider the role of various stakeholders in the workflow - clinic / hospital admin, doctors, service providers etc.
There's a start though. Apps are available to book lab tests, medicines, diet plans etc. There are multiple apps to help patients book appointments too, but they are facing acceptance challenges.
Also, although there are similarities, workflows are not typically standard in Healthcare - for example - a dentist's practice varies from that of an dermatologist. This means apps which is highly flexible will click. And that seems the way forward.